Refund policy

Refund & Returns Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You may return eligible items within 30 days of receiving your order for a refund or exchange.

To be eligible for a return, items must:

* Be unworn, unwashed and in their original condition.
* Have all original tags attached.
* Be free from makeup, fake tan, perfume, deodorant, pet hair or any other marks.
* Be returned in the original packaging where possible.

Refunds

Once we receive and inspect your return, we’ll process your refund as quickly as possible. Approved refunds will be issued to your original payment method, usually within 5–10 working days, depending on your bank or payment provider.

Exchanges

If you’d prefer a different size or colour, we’ll happily exchange your item (subject to availability). If your preferred item isn’t available, we’ll issue a refund instead.

Faulty or Incorrect Items

If your item arrives faulty, damaged or you’ve received the wrong item, please contact us within 48 hours of delivery. We’ll resolve the issue as quickly as possible at no extra cost to you.

Return Postage

Customers are responsible for return postage costs unless the item is faulty, damaged or sent in error. We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

* Earrings and pierced jewellery.
* Gift cards.
* Personalised or made-to-order items.
* Sale items marked as Final Sale.